Loyalty club terms
These terms supplement the business terms. Matters not expressly covered here are governed by the business terms, without limiting statutory consumer rights.
13.1These terms govern membership in Squared Plus, reservation, earning, release, expiry and use of club credit, and a separate consent for email news and offers. Membership is free.
13.2Membership: Squared Plus membership is free. It starts only after you verify your email and expressly accept these terms. Placing an order, creating an account, or reserving credit does not by itself create membership.
13.3Credit reservation: a)We reserve credit for an eligible paid order even when the customer is not a club member. A reservation is not acceptance of these terms.b)You can spend reserved credit only after email verification and membership. Joining later does not extend release or expiry.
13.4Levels: a)Member earns 5%, Studio 7% from 120 USD and Atelier 10% from 300 USD of eligible spend. For an account in another currency, the thresholds in that currency shown on the club page apply, and spend is counted in the account currency. Level depends only on eligible spend over the previous 15 calendar months.b)Your level can also decrease when spend in that period is no longer enough. The new rate applies to later purchases, not retroactively to credit already awarded.
13.5Credit: a)Credit is not cash, electronic money, or a cash-redeemable voucher, and it cannot be transferred to another account.b)New credit is calculated from eligible photo products and in-stock goods. Buying a gift voucher does not earn credit. You can use a valid voucher for products together with club credit; vouchers are not automatically converted into club credit.
13.6Using credit: a)We apply valid gift vouchers, discount coupons and other discounts first. You can then use club credit to cover up to half of the remaining price of eligible products. Credit cannot cover shipping or fees, and the order must still meet the minimum purchase value after credit is deducted.b)New credit is calculated from the price of eligible products after discounts and any credit used. Example: products costing 100 USD, a 50% discount, 25 USD credit, you pay 25 USD for products; at 5% this earns 1.25 USD of new credit.
13.7Release and validity: a)Ordinary credit is released 14 days after payment. It remains valid for 18 calendar months from release. Those 14 days are a club holding period and do not shorten withdrawal or defective-goods rights.b)Launch credit remains valid for 18 calendar months from the actual club launch. Joining later does not extend that period.c)Credit cannot be used after its expiry date.
13.8Referrals: a)A referral reward is granted only once to a new customer and to the person who invited them. A new customer must have no earlier paid, non-cancelled order in any of our stores, including purchases made without registration. An unpaid or cancelled attempt does not disqualify them.b)The reward follows the first eligible paid, non-cancelled order with a positive price for eligible products after discounts. In the United States this is 10 USD for the referrer and 5 USD for the invited customer. The invited customer's reward is released right after that order is paid if they are a club member and the referral is not under review; otherwise we release it once these conditions are met, at the latest after the holding period and the referral check. The referrer's reward is released after the 14-day holding period from payment of that order and after the referral check. Both rewards can be used on a later purchase, last 18 calendar months from release, and follow the usual redemption limit. If that order is cancelled or we reject the referral for misuse, we remove the unused part of the invited customer's reward.c)If we pause acceptance of new invitations, previously accepted invitations remain valid. Rewards for them are granted once the conditions above are met.
13.9Cancellations, complaints and refunds: a)After a cancellation or a confirmed cash refund we adjust earning and redemption against the original items and discounted prices. We debit no more than your available credit. You get no debt and no deduction from future rewards.b)Returned spent credit keeps its original expiry date. Replacement production does not change club credit.c)If there is reasonable suspicion of misuse, after a reasoned decision by our staff we may temporarily suspend use of club credit while we review it. This does not restrict ordering or your shopping account.d)If we establish misuse, we will remove only credit obtained through that misuse. Legitimately earned available credit and credit already awarded but not yet released keep their original validity period. Any unauthorized amount already used does not automatically create a monetary debt or a deduction from future rewards.e)For a serious or repeated breach we may end membership. You can use legitimately earned credit until its original expiry date without restoring membership. After membership ends, you do not earn credit from further orders and cannot invite new customers. Rewards for previously accepted valid invitations will be granted when the original conditions are met. Ending membership does not prevent shopping without the club.f)We will notify you of a decision to suspend credit use, remove an entitlement or end membership, explain the reason, and tell you how to request a review.
13.10News and offers: a)Consent to email news and offers based on purchases is optional and separate from membership. Email verification does not replace this consent.b)Withdrawing consent does not end membership or remove credit already awarded. We still send order, payment and club service messages without this consent.c)If you agree, we may send you email news and offers based on your purchase history. This consent is not required for membership or for placing an order. Email verification does not replace this consent.e)You can withdraw this consent at any time. Withdrawal does not end Squared Plus membership and does not remove credit already awarded. Refusing consent does not affect your ability to shop. Details about personal data processing are in the Privacy policy.
13.11Changes, law, and contact: a)We may reasonably revise the spending thresholds for club levels, credit earning rates, club discounts and available benefits when production or operating costs, the product range, legal requirements or use of the club change and a revision is needed to keep the club sustainable.b)Changes that alter the rules to your disadvantage will be published on the club website at least 30 days before they take effect. The notice will state the content of the change, its reason, the effective date and how you can reject it. Editorial corrections that do not change the meaning and changes exclusively in your favor may take effect as soon as they are published.c)You may reject the change before it takes effect using the method stated in the website notice and end your membership without a fee on the effective date. Existing credit entitlements will remain valid, and we will preserve the ability to use them under the previous conditions after such termination.d)The new settings apply only to future orders and benefits. We will not reduce the value or shorten the validity of credit already awarded, or worsen existing entitlements; corrections for cancellations, refunds or misuse under these terms are unaffected.e)We will publish each new version with its effective date and keep the notice visible on the club website. We do not require you to accept the terms again for each change; a change alone will not block your sign-in or use of the club. Your statutory consumer rights remain unaffected.f)These terms are governed by Czech law. Complaints, claims, and operator contact details are handled under the business terms.
