How to edit or cancel my order

Can I preview or share my order after it has been created?


What should I do if I find a mistake in my order? Can my order be edited?

Unfortunately, once the order has been paid for it automatically goes into production and we cannot modify it anymore. Do try and contact us immediately though, if you have ordered for example the photobook, it takes up to 7 days to produce, so there is a chance we will be able to help.

I created several different orders - can you merge them for me, so that I can make only one payment and receive them together?

It is impossible to merge several orders in our system. You will need to pay for each order separately. Do contact us though, we can try and find a better solution for you.

Can I cancel an order that I already paid for?

It depends on the type of photo product you have ordered. Photos, for instance, go directly into print and once the order has been paid for we are unable to cancel your order. If your product has not been sent to print yet we can cancel your order and return your money. Contact us ASAP please.

Can I cancel an order that I have not paid for yet?

If you have not paid for your order yet, you do not have to cancel it, we only print orders that have been paid for.