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My account

Should I sign up before making an order?

You can create an order without prior registration, however you'll need to enter all your contact information every time you place an order.

Having an account at Squared.one allows you to save your work in progress and complete it later. Without an account, your photos will be lost when your close the tab. Hence we recommend creating an account. Register here.

How can I register?

You can create an account with your email address or through your Facebook or Instagram account. Register here.

How do I delete my account?

In order to delete your account you need to contact our customer service. Please fill the contact form here or send us an email to info@squared.one

I forgot/want to change my password, what should I do?

If you forgot your password and cannot login to your account click “Forgot your password?” underneath the login form and enter your email address. We will send you a link to reset it. If you signed up through Facebook or Instagram, you don't need a password.

If you want to change your password, follow the same procedure. You cannot change your password directly in your profile.

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I created two Squared.one accounts, can I merge them?

If you want to merge accounts that are registered under two different email addresses, please contact us and will assist you.

If you have two accounts under the same email address, we will merge them automatically and send you a new password for the linked account in an email. You can then change the password.

I would like to change my email address or shipping address.

If you need to change your email address, shipping address or other information in your account, you can do so in "Settings" section of your account on Squared.one website.

If you need to change the email or shipping address for a newly placed order, please contact us as soon as possible. Depending on the status of the order, we may still be able to make the change.

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What happens to my personal data?

Protecting your privacy is very important to us. We use your data only to create your order and improve our services. You can find out all about the protection of personal data here: Privacy policy.

How long do you keep my photos after I placed an order?

We handle personal data (including uploaded photos) according to our Privacy policy, specifically paragraph 3 - Processing time of personal data.

Information about Facebook Data Security. How to report a security issue?

Your customer account can also be accessed by loging into your Instagram or Facebook account. In this case, you will not have to fill in some of your information manually and we will collect your personal data (name and surname, e-mail address, profile photo) directly from the social networks, which is necessary to properly create your customer account.

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