My order

Chose product and delivery destination below. You will see how long it takes to produce your chosen product and the estimated delivery time with each carrier.

👍We recommend you select Fedex Priority Shipping od UPS ✈️ as the fastest and most reliable delivery method for the US.

For countries other than the US the delivery time will differ depending on the destination country and chosen carrier, you can select it when filling in the delivery address when you continue from your cart.

Your order will be finished once the payment has been processed. If, for any reason, you cannot finish the payment, please have a look below at a few common issues. If these do not help either, just contact us and we will be happy to help you.

Yes, it is. We use Braintree to securely handle your credit card information.

Unfortunately, we do not allow payment on delivery. As this is a custom production, we require payment in advance. You can choose online payment by card, Apple pay or by PayPal, your order will be finished once the payment has been processed.

Yes. Simply fill in your company details in the “billing address” section and you will receive an invoice from us after placing the order.

Always write the combination of letters and numbers at the end of your order, which is indicated on your gift voucher. You can insert the voucher in the Shopping Cart section or in the last step in the Order Summary. 

You will receive an invoice by email in the form of a .pdf right after your payment is confirmed. We do not physically package the invoice.

If you created the job after logging into your profile, you can view the job in the Saved Projects section. It can also be shared.

If you were not logged in when you created the order, or do not have an account, then it cannot be viewed. Create an account and contact us, we will be happy to assign the order under your account.

Unfortunately, once the order has been paid for it automatically goes into production and we cannot modify it anymore. Do try and contact us immediately though, if you have ordered for example the photobook, it takes up to 7 days to produce, so there is a chance we will be able to help.

Unfortunately, the system does not allow us to combine multiple orders. You need to pay for each order separately.

Contact us and we will be happy to help you work out the best solution. It depends on the status of each order, the type of goods, etc...

If the order is already paid for, it depends very much on the photo product you ordered. For example, the photos automatically go to print (after payment is received), in which case we cannot cancel the order. If your product has not yet been sent to print, we can cancel your order and refund your money. Please contact us as soon as possible.

If the order is not paid for, it is not in production either. Contact us, we can cancel the order.

As soon as the status of your order changes, you will receive an information email - the first one immediately after payment, the next one after the order is made and handed over to the carrier.

You can track the status of your order here: Order tracking (just know the order number and the email that is stored with it) or in your profile in the section "order overview".

A link to the delivery status of the carrier will be sent to you in an email immediately after the package has been handed over to the specific carrier. You can track your shipment from the time it is entered into production until it is delivered to you here: Order Tracking. You just need to know the order number and the email that is stored with the order.

We send a confirmation email automatically, kindly check the “junk” and “promotion” folders. In case you still cannot find the confirmation email please contact us. It is ideal to tell us when the order was placed, in what name and to what email.

If your order has not been handed over to the carrier yet we can try and change the delivery address. Contact us please, we will do our best.

Yes, we send all products in one shipment.

We never add a printed invoice to orders, it will be sent to you in an email along with the order confirmation. The order can therefore be sent directly to the delivery address you have provided. The billing and delivery address may differ.

Unfortunately, nope. We print your order in the Czech Republic and ship it directly to you.

Each of our products is an original, so we treat each item individually. Please contact us and we will surely find a solution together to your satisfaction.

Please contact us. Please take a picture of your shipment and send us more information in an email, we will be happy to resolve the complaint with you.