My order

Chose product and delivery destination below. You will see how long it takes to produce your chosen product and the estimated delivery time with each carrier.

👍We recommend you select Fedex Priority Shipping ✈️ as the fastest and most reliable delivery method for the US.

For countries other than the US the delivery time will differ depending on the destination country and chosen carrier, you can select it when filling in the delivery address when you continue from your cart.

Your order will be finished once the payment has been processed. If, for any reason, you cannot finish the payment, please have a look below at a few common issues. If these do not help either, just contact us and we will be happy to help you.

Yes, it is. We use Braintree to securely handle your credit card information.

Unfortunately, we do not allow payment on delivery. You can choose online payment by card or by PayPal, your order will be finished once the payment has been processed.

Yes. Simply fill in your company details in the “billing address” section and you will receive an invoice from us after placing the order.

At the end of your order you will find a small window where you can enter the gift code (a combination of letters and digits you have received on your gift card).

You will receive an invoice by email in the form of a .pdf right after your payment is confirmed.

No, the package only consists of the products ordered. If you are sending it as a gift, the giftee will not come across any payment details.

YES.

Unfortunately, once the order has been paid for it automatically goes into production and we cannot modify it anymore. Do try and contact us immediately though, if you have ordered for example the photobook, it takes up to 7 days to produce, so there is a chance we will be able to help.

It is impossible to merge several orders in our system. You will need to pay for each order separately. Do contact us though, we can try and find a better solution for you.

It depends on the type of photo product you have ordered. Photos, for instance, go directly into print and once the order has been paid for we are unable to cancel your order. If your product has not been sent to print yet we can cancel your order and return your money. Contact us ASAP please.

If you have not paid for your order yet, you do not have to cancel it, we only print orders that have been paid for.

You can find the status of your order here.

Whenever the status of your order changes you will receive an email - first right after the payment, then when the product has been produced and when the carrier picks it up.

You have received a link to the tracking status by the chosen carrier in an email. You can follow the status of your order from when it enters production up until its delivery here.

We send a confirmation email automatically, kindly check the “junk” and “promotion” folders. In case you still cannot find the confirmation email please contact us.

No, unfortunately we do not offer this option.

If your order has not been handed over to the carrier yet we can try and change the delivery address. Contact us please, we will do our best.

Yes, as a rule of thumb we send all your products in one shipment. Nevertheless, photo books, photo posters and wall art print can sometimes be shipped separately (you will receive an email each time part of your order has been shipped).

We never enclose a printout of the paperwork with the shipment, you will find it attached in the confirmation email we send you when the payment for the order is confirmed. Your order can be sent directly to the address of the giftee.

Your satisfaction is our number one priority.

Please contact us and we will make sure to find a satisfactory solution.

Please contact us.

Kindly take a photo of the ordered product and it’s packaging and send it to us by email together with more information about what is wrong. We will gladly have it printed again for you.