My order status

Where do I find out the status of my order?

You can find the status of your order here.

Whenever the status of your order changes you will receive an email - first right after the payment, then when the product has been produced and when the carrier picks it up.

Where can I find the delivery status of my order?

You have received a link to the tracking status by the chosen carrier in an email. You can follow the status of your order from when it enters production up until its delivery here.

I have not received any confirmation email

We send a confirmation email automatically, kindly check the “junk” and “promotion” folders. In case you still cannot find the confirmation email please contact us.

Can I pick up my order in person?

No, unfortunately we do not offer this option.

I need to change the delivery address

If your order has not been handed over to the carrier yet we can try and change the delivery address. Contact us please, we will do our best.

I have ordered several types of products, will I be receiving all of them together in one shipment?

Yes, as a rule of thumb we send all your products in one shipment. Nevertheless, photo books, photo posters and wall art print can sometimes be shipped separately (you will receive an email each time part of your order has been shipped).

How can I send the order as a gift - to an address other than mine/without paperwork enclosed?

We never enclose a printout of the paperwork with the shipment, you will find it attached in the confirmation email we send you when the payment for the order is confirmed. Your order can be sent directly to the address of the giftee.