You can find the status of your order here.
Whenever the status of your order changes you will receive an email - first right after the payment, then when the product has been produced and when the carrier picks it up.
You have received a link to the tracking status by the chosen carrier in an email. You can follow the status of your order from when it enters production up until its delivery here.
We send a confirmation email automatically, kindly check the “junk” and “promotion” folders. In case you still cannot find the confirmation email please contact us.
No, unfortunately we do not offer this option.
If your order has not been handed over to the carrier yet we can try and change the delivery address. Contact us please, we will do our best.
Yes, as a rule of thumb we send all your products in one shipment. Nevertheless, photo books, photo posters and wall art print can sometimes be shipped separately (you will receive an email each time part of your order has been shipped).
We never enclose a printout of the paperwork with the shipment, you will find it attached in the confirmation email we send you when the payment for the order is confirmed. Your order can be sent directly to the address of the giftee.