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Payment

There is a problem with my payment.

Your order will be finished once the payment has been processed. If, for any reason, you cannot finish the payment, please have a look below at a few common issues. If these do not help either, just contact us and we will be happy to help you.

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Is my payment safe?

Yes, it is. We use Braintree to securely handle your credit card information.

Can I pay on delivery?

Unfortunately, we do not allow payment on delivery. You can choose online payment by card or by PayPal, your order will be finished once the payment has been processed.

Can I receive a company invoice for my order?

Yes. Simply fill in your company details in the “billing address” section and you will receive an invoice from us after placing the order.

How can I redeem a gift voucher?

At the end of your order you will find a small window where you can enter the gift code (a combination of letters and digits you have received on your gift voucher).

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What does the payment confirmation/invoice look like?

You will receive an invoice by email in the form of a .pdf right after your payment is confirmed.

Will the invoice be packed with the order?

No, the package only consists of the products ordered. If you are sending it as a gift, the giftee will not come across any payment details.